What is a Custom Tumbler?
These are unique handmade tumblers personalized with a logo, monogram, or your own design. We apply resin to all of our tumblers and use different design techniques. The processing time varies, depending on our workload. Once we complete your order, shipping is 5-7 business days as we use USPS or FedEx. Each post has shipping timeframes and emails are sent once completed.
Care Tumbler Instructions: It is very important to properly care for your tumbler. Custom tumblers should be treated as glass. The gloss coat is durable but not shatterproof. With the proper care, tumblers can last a very long time. All tumblers are hand wash only. The Tumbler Care Instructions will be included in each order, and any other items requiring special care.
What happens if I change my mind after an order is paid for and placed?
Unfortunately, once you submit your order changes to ALL custom orders cannot be made. If you change your mind, you’ll still receive your product as you originally submitted it. Customized items cannot be resold if you change your mind. Thank you for understanding.
How long does it take to make a custom tumbler?
Custom tumblers cannot be created overnight. These beauties take several days or weeks depending on the design and workload. Every tumbler goes through several stages before completion.
We strive to make sure each tumbler is as close to perfect as possible before it leaves us. Also, if we notice any flaws during the process or any delays, we will reach out to you first and correct the problem right away. Due to tumblers being handmade there may be slight imperfections and glitters may be visible in areas that are not preventable. Keep in mind, not all tumblers are made exactly the same. Small imperfections do not decrease the quality or integrity of your piece.
All Sales Final! Everything we make is handmade which creates non-refundable purchases. This includes items that are "Discounted."
Once your package is dropped off at the post office or at FedEx, we are not responsible for it. If your package is lost, stolen, delayed or damaged, please contact USPS or FedEx to file a claim. This includes name or address changes. Please make sure your name and address is correct before submitting your order. We cannot make manual changes once you submit an order.
Please note: All of our items are inspected and pictures are taken before they are packaged and shipped. This is done to ensure we are providing you with the best quality.
If your item is damaged once opened please contact us immediately. You need to notify us within 24 hours only. We can discuss a solution. However, if you wait over 24 hours, we will not honor your dispute, no excuses accepted.
If you need assistance, contact us at email@example.com or call us at (504)205-6456.
Processing and Shipping Timeframes
Processing and shipping varies, it depends on our workload. Every post has the information available.
Please Read Terms & Conditions
By purchasing products you are agreeing to the following:
- You acknowledge that once your order has been placed, any type of changes is not allowed. (This allows us from making any mistakes or delaying order.) Also, If you need to inquire about the order, send email to firstname.lastname@example.org and include your order number.
- You acknowledge that MidCity Creations LLC does not send daily status updates and for information on status you must send us an email.
- You acknowledge that all orders can take several weeks to be completed as listed on the each page, and processing times vary.
- You acknowledge the fact that we do not accept cancellations, returns, refunds or exchanges on any item sold.
Thank you for your support! Feel free to email us for any questions or concerns.