Returns & Refunds Policy

All SALES ARE FINAL. Everything we make is handmade which creates non-refundable purchases. No refunds. This includes items which are "Discounted."

Once your package is dropped off at the post office, we are not responsible for it. If your package is lost, stolen, delayed or damaged, please contact USPS to file a claim. This includes name or address changes. Please make sure your name and address is correct before submitting your order. We cannot make manual changes once you submit an order. 

Please note: All of our items are inspected and pictures are taken before they are packaged and shipped.  This is done to ensure we are providing you with the best quality.

If your item is damaged once opened please contact us immediately. You need to notify us within 24 hours only. If you wait over 24 hours, we will not honor your dispute. We can always discuss a solution. 

If you need assistance, contact us at micity.creations@gmail.com.